RETURNS & REFUNDS
Our refund, return, and chargeback policies for research product orders.
Last updated November 12, 2026
Returns
Due to the nature of research compounds, returns are only accepted for damaged, incorrect, or defective items reported within 48 hours of delivery with photographic documentation.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days after inspection and approval.
Chargebacks
Customers agree to contact support before initiating a chargeback. Fraudulent chargebacks may result in account termination and collection action.
Shipping
Free shipping is available on qualifying orders over $49.99. Orders that do not meet the free-shipping threshold are subject to a $9.95 standard flat-rate shipping fee.
Questions about this policy?
Our team replies within one business day.